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Terms of Use

Before entering the online store and browsing the products, please read carefully the following terms and conditions, which apply specifically to the use of the online store.

Further using and browsing of the website implies your explicit and unconditional consent and consent with them.

If for any reason you do not agree with the terms and conditions set forth on this website, then you must not use the website.

It is also prohibited to use delaroca.store for purposes unlawful or contrary to good morals and business practice.

 

TERMS OF USE

 

Copyright

 

All content on this website, including images, photos, texts and products are the intellectual property of delaroca.store and are protected under the relevant provisions of Greek law, European law and international conventions. All copyrights of this Website that contains belong to delaroca.store.

In any case, any copying, processing, distribution, resale, creation of parallel work or misleading the public about the real provider of the content of this website is prohibited. Reproduction, uploading, announcement, republishing, dissemination or transmission or any other use of the content and in any way or means for commercial or other purposes is prohibited, unless Delaroca or MAKRIS NIKOKLIS KAI SIA E.E. consents in writing.

 

 

Limitation of Liability

 

Delaroca.store and its partners have made every effort to ensure that the displayed objects are correct as far as their display, the listed data.

However, the site may contain visual errors or typographical errors as well as defects or poor quality products if made available to its customers.

All products are received from suppliers packaged or made to order in our laboratories based on quality standards that govern the purchase of precious metals, jewelry and stones.

However, in case a defective product is found in the delivered quantities, you reserve the right to return it with the possibility of replacing it with our shipping costs or refunding your money after informing us within 3 days of receiving the product and including the package in your shipment. , the receipt, the documents and any gifts that accompany it.

Delaroca.store is not responsible for an organized attack by hackers in order to steal users' personal data, but even in this case credit card users are secured since the CVV code of the cards is not stored in the system. Also delaroca.store has absolutely no responsibility for possible damages that may occur to customers from non-execution of an order.

Our orders are processed within 24 hours based on our stock, if for any reason there is a problem with the delivery time of orders in cases of force majeure (bad weather, strikes, etc.) or when the goods of the order are not available from the respective supplier, we will contact you to let us know if you wish to complete it.

Please note that for distances of more than 20 km from cities where there is a courier headquarters as well as in some remote islands, there may be an additional charge if a courier company is chosen as the shipping method and not the EL.TA. In any case, delaroca.store can not guarantee the availability of the products but guarantees the timely information of the final consumers about their non-availability.

Finally dellaroca.store. in no event is it liable for any claims, of any nature, for any damages, positive or negative, of visitors of the website or third parties due to the operation or not and the use of this website or any inability to provide products or information available from it or from any unauthorized interference by third parties with products and information available through it.

 

 

Product prices

 

The prices listed in the relevant catalogs next to each product include VAT (24%). These prices refer to the quantities that are available in our warehouse, while delaroca.store reserves the right to adjust the prices. 

For some areas of Greece for which reduced VAT rates apply (18% on islands and 0% in EU countries) it is considered a given that if your order is made by invoice, the prices of the products are lower than those listed during reduced VAT.

 

 

Product Warranty

 

The delaroca.store guarantee is offered in all the goods of our online store. In case you wish to make a purchase and you have any questions about the product, the manufacturer or the duration of the offered guarantee, you can contact us through the contact form available in our online store.

Please note that your warranty guarantees the product and its value (material, carats, type, stones, weight, etc.) certifying its characteristics.

The warranty is not a document that provides free replacement or repair of the product. Any damage due to poor or long-term use of the products are not covered and will be charged to the customer.

 

 

Modification of the terms hereof .

 

Delaroca.store reserves the right to modify or renew the terms and conditions of transactions.

 

 

Applicable Law-Jurisdiction

 

The transactions carried out through delaroca.store are governed by the Principles of the Greek Legislation for the protection of consumers and the Community Law for e-commerce.

For any dispute arising in the context of transactions with the website delaroca.store by place are competent the courts of the Prefecture of Cyclades where it has its headquarters.

 

 

Dispute Resolution

 

The European Commission's Online Dispute Resolution (ODR) platform will now allow both consumers and traders to resolve their disputes electronically, whether in domestic or cross-border transactions.

The ADR is directly linked to the competent Alternative Dispute Resolution (ADR) bodies in each country, which undertake the handling of complaints. Each dispute resolution body applies its own rules and procedures. These are usually simpler, faster and less expensive than going to court.

However, the choice of body must be agreed by both parties. The ADR is part of the Directive 2013/11 / EC, which was harmonized in Greek legislation (with JM 70330/2015) and provides for the possibility of electronic settlement of consumer disputes through the Alternative Dispute Resolution process throughout the EU.

 

We are at your disposal for any information or clarification.